PROVIDING GREAT CUSTOMER SUPPORT IS IN OUR DNA AND PART AND PARCEL OF OUR CUSTOMER CARE AND DELIGHT GOALS

Customer Care

Your R2 Support team stand ready to help and is easily reached by email or phone. All interactions between you and your support team are tracked through an interactive Support tool for resolution and your complete satisfaction.

80% of employees at UBS have been with us for over 10 years

Experience, Best Industry Practices, Product Knowledge, Industry Links and Contacts

We also realize that our customers' success as a whole, and not just through the use of our software, is important to us. Here the role of your Customer Success Managers (CSMs) is critical. Our CSMs serve as expert guides for your business challenges. They strive to become an extension of your company within the R2 family. They are an available resource for guidance and direction towards applicable solutions for your specific business needs.

Each employee has one mandate - customer delight!

Empowered to make decisions for immediate resolution, tiered management supervisory committee, recognition based on customer feedback and satifaction

Your annual Support plan also covers R2 software upgrades which bring new functionality and hence global industry best practice benefits to your operations continually

We are not just providing you a software - We are starting a Relationship

Long term relationship, Important to know who you are committing to